Q: Who can use Skillsfuture Credit?
谁可以使用未来技能培训补助(SkillsFuture Credit)？

A: All Singapore Citizens aged 25 and above are eligible for SkillsFuture Credit. Singapore Citizens below the age of 25 will receive an account activation letter in January of the year they turn 25, after which they are eligible for SkillsFuture Credit.

所有25岁和以上的新加坡公民都可以使用未来技能培训补助。25岁以下的新加坡公民会在25岁那年的一月收到一封帐户启用通知信，之后就可以使用此补助。

Q: How can I use my Skillsfuture Credit?
我可以如何使用自己的补助金？

A: You will first have to own a SingPass account and use your SingPass to login into Skillsfuture Credit website to make a claim on the course fee deduction. Please refer to http://www.skillsfuture.sg/credit

你得需要拥有自己的SingPass帐户，并利用SingPass登录未来技能培训补助网站，以申请使用补助金支付学费。请参看 http://www.skillsfuture.sg/credit 网址。

Q: Can I give the school my SingPass to make the course fee deduction?
我可以将自己的SingPass密码交给学校，以支付学费吗？

A: No. Sharing of your SingPass password is strictly prohibited.

不可以。用户禁止分享SingPass的密码。

Q: What if my Skillsfuture Credit fund is not enough for the course fee deduction?
如果我没有足够的补助金支付学费的全额，要怎么办？

A: You will need to pay the remaining course fee with cash. CCLS does not offer payment by NETS or credit card at the moment.

你得用现金支付剩余的学费。长春语文学院目前不提供NETS或信用卡的支付方式。

Q: Can I pay by Skillsfuture Credit and refund back by cash?
我可以用补助金支付学费，然后获取现金退款吗？

A: No, all payments by SkillsFuture Credit can only be refunded by returning the credits back to your account.

不可以，针对所有利用补助金的付款，只能将补助金的数额偿还于用户的帐户作为退款。

Q: If I do not have Skillsfuture Credit, can I still sign up for a course?
如果我没有未来技能培训补助金，我可以参与课程吗？

A: Yes, you can pay the course fees with cash.

可以，你可以用现金支付课程学费。

Q: Will I be able to claim back my course fee from Skillsfuture Credit if I pay in cash?
如果我用现金支付学费，我可以请求补助金申领学费数额吗？

A: Yes, if you have sufficient credit remaining in your account and have not already submitted a claim for the course fee. Please log into the SkillsFuture Credit website and submit a claim for the course you are attending; select Pay to my Bank Account. You will have to submit your Bank Account details to the website if you have not done so.

可以，你的帐户必须拥有足够的补助金，而且你应该还没为此课程呈交补助请求。请登录未来技能培训补助网站，并为你正在修读的课程申请使用补助金，然后收款人选择为 Pay to My Bank Account（我的银行账户）。因此，你必须在网站上更新你的银行账户信息。

Q: When must I make the full payment of the course fee?
我必须在几时支付学费全额？

A: If you are paying by SkillsFuture Credit, you need to submit your claim latest by one day before the course starts.
If you are paying by cash, you will have to make your payment latest by the day when the course starts.

如果你要用补助金支付学费，你必须在开课日期前一天之内呈交补助请求。
如果你用现金支付学费，你必须在开课日期之内交学费。

Q: Beside the course fee, do I still have to pay for any other fees such as material fee or refreshment fee?
除了课程学费，我需要支付其他费用，例如材料费或饮料费吗？

A: You do not need to pay any other fees. No additional cost is needed.

不，你不需要支付任何其他费用。

Q: If I did not turn up for the course will I be able to get a refund?
如果我没有出席上课，我可以索取退款吗？

A: You can cancel your SkillsFuture Credit claim via the website if you know that you cannot attend the course before it has started.
If the course has already started, please inform the staff at the respective CCLS branch so that they can help to facilitate the refund of your SkillsFuture Credit. If you did not attend the class, we will refund the claim within 14 days.

如果你在开课之前知道你无法出席上课，你可以登陆未来技能培训补助网站，取消你的补助请求。
如果课程已经开始，请尽快通知分校的工作人员，以方便他们协助你申请退款补助金。如果您没来上课，我们会14天之内退款。

Q: Will I be able to get a partial refund if I did not complete my course?
如果我没有完成课程，我可以索取部分退款吗？

A: No, CCLS does not offer partial refunds for participants who are unable to complete their courses. You are encouraged to attend make-up lessons to complete your course; please contact the staff at the respective CCLS branch to facilitate your make-up lessons.

不可以，长春语文学院一律不为未完成课程的学员提供部分退款。学院鼓励学员补课完成课程；请联络分校的工作人员安排补课。

Q: How can I sign up for a course?
我如何报名参与课程？

A: Please approach the staff at the CCLS branch where you want to attend the course. Should you be using your Skillsfuture Credit, you will need your SingPass with 2FA activated in order to log into the SkillsFuture Credit website. Please bring your original NRIC card to facilitate your registration.

请到你要上课的分校，询问分校的工作人员。如果你想要用补助金支付学费，你需要你的SingPass帐户，并且注册双重认证，才能登陆未来技能培训补助网站。请携带你的身份证卡以方便注册过程。

Q: What do I need to do if I’m absent for a lesson?
如果我缺课，我应该怎么办？

A: Please contact our staff at the respective CCLS branch, so that they can arrange make-up lessons for you to attend.

请尽快通知分校的工作人员，他们会安排让你补课。

Q: What if I signed up and did not turn up for any class?
如果我报名参与课程，但没有出席上任何一堂课，我应该怎么办？

A: Please inform the staff at the respective CCLS branch so that they can help facilitate the refund of your SkillsFuture Credit. If you did not attend the class, we will refund the claim within 14 days.

请尽快通知分校的工作人员，以方便他们协助你申请退款补助金。如果您没来上课，我们会14天之内退款。

Q: Can I still join in the class after the course start date?
我可以在开课日期之后加入课程吗？

A: Yes you may, but you are highly discouraged from doing so as you may have difficulty catching up with the class, and you would need to attend make-up lessons for the first lesson which you did not attend.
CCLS conducts our classes on a frequent basis so you are advised to wait for the next available class for the course you would like to attend. Please contact the staff at the respective CCLS branch to enquire about class availability.

可以，但学院不鼓励学员这样做，因为学员可能无法跟上课程，而且学员过后必须补上所缺的第一堂课。
长春语文学院会时常举办课程，所以建议学员等着上课程的下一个班。请联络分校的工作人员询问班级。

Q: How do I know that I have successfully enrolled into the course I signed up?
我如何知道我成功注册我要参与的课程？

A: You will receive a Placement Letter from our staff as proof of enrollment.

我们的工作人员会给你一张开课信，证明你的注册。

Q: Are your classes taught in English or Chinese?
请问学院的课程是通过英语或华语教导？

A: Our classes are taught in both English and Chinese. Our course trainers are bilingual in English and Chinese, and our course materials are also available in both languages.

学院的课程可以通过英语或华语教导。学院的老师都精通英语和华语，学院也会提供双语的课程材料。

Q: How long do I have to wait after I signed up at the roadshow booth?
如果我在促销点报名，我需要等多久注册课程？

A: Our respective branch personnel will contact you within 2 days upon signing up at our roadshow booth and schedule you into a class as soon as possible.

分校的工作人员会在2天之内联络你，并尽早安排你上课。

Q: Can I buy a gift to thank my trainer?
我可以买一份礼物感谢我的老师吗？

A: No, our trainers do appreciate your thoughts. However, it is the school’s policy to prohibit trainers from receiving gifts. A simple thank you card would express your gratitude.

不可以。老师对你的意思表示感激，但是学校政策禁止老师收取礼品。你可以通过简单的感谢卡以表达你的感激。

Q: Where can I set my SingPass?
我可以在哪里设立我的SingPass密码？

A: You may apply or reset your SingPass at one of the SingPass Counters listed in this webpage:
https://www.singpass.gov.sg/singpass/common/counter

你可以在以下网页所列出的SingPass柜台申请或更新你的SingPass密码：
https://www.singpass.gov.sg/singpass/common/counter

If you need to register 2-Factor Authentication for your SingPass, you may do so via the SingPass website or by SMS. For more details refer to this webpage:
http://www.ifaq.gov.sg/SINGPASS/apps/fcd_faqmain.aspx#FAQ_130439

Alternatively, you may visit one of the following 2FA counters in person if you require assistance with setting up your 2FA. Please bring your NRIC card.
http://www.ifaq.gov.sg/SINGPASS/apps/fcd_faqmain.aspx#FAQ_182240

如果你需要为你的SingPass帐户注册双重认证（2FA），你可以通过SingPass网站或手机简讯进行注册。需知详情，请参考以下网页：
http://www.ifaq.gov.sg/SINGPASS/apps/fcd_faqmain.aspx#FAQ_130439

或者，如果你需要帮助注册双重认证（2FA），你可以亲自去其中一个双重认证柜台，请携带你的身份证卡：
http://www.ifaq.gov.sg/SINGPASS/apps/fcd_faqmain.aspx#FAQ_182240

Q: What is 2FA and is it the same as my SingPass?
什么是2FA，它和我的SingPass是不是相同的？

A: 2FA stands for 2-Factor Authentication and it adds an additional layer of security to your SingPass account. This means that in addition to your SingPass ID and password, you will need to enter a One-Time Password (OTP) sent via SMS, or generated through a OneKey token. You will have to receive and enter the OTP after you have logged in using your SingPass before you can access the selected government service.

SingPass 2FA is only required for selected government e-transactions that involve sensitive data (e.g. IRAS tax filing, accessing CPF statements).

2FA 代表双重认证 （2 Factor Authentication），它为你的SingPass帐户增添多一层保障。这表示，除了你的SingPass用户名和密码，你得从密码生成器或手机接收，再输入一次性密码。你必须在用SingPass登录后接收并输入一次性密码，才能继续使用相关的政府服务。

SingPass双重认证只限于有处理敏感资料的政府网上服务，例如IRAS报税或查看CPF结算单。